EYECONIC POLICIES
At EYECONIC our goal is to create a relaxing environment for women to receive high quality services. We take pride and strive to provide the best, safest and most advanced services in the industry. EYECONIC professionals are well trained, and have put in many hours of practice to provide the best services. We want to ensure that we provide you with the best possible experience, and that is why we are a by-appointment only salon to best accommodate you and give you all of our attention at the time of your appointment. Due to the nature of how we run our business, we have set Salon Policies to ensure the success of EYECONIC.
COVID-19 Prevention Guidelines and Policies
Safety has been and will continue to be one of our most important aspects at EYECONIC. As a response to the current health crisis we will continue to carry out high standards of disinfection per the State Board of Cosmetology and Barbering. We are also following all guidelines from the CDC and Health Department.
We ask that our guests follow the guideline below when arriving at an appointment.
*Upon arriving at your appointment, a wellness check will be conducted, which will include screening for any COVID-like symptoms, and your temperature will be taken with a contactless thermometer.
*You will be required to wash your hands, or to sanitize with sanitizer that will be made available to you.
*You will be required to wear a facemask at all times including at the arrival of your appointment. If you don't have a mask, one will be provided.
*At the moment please do not bring any additional guests to your appointment.
Cancellation Policy/ Deposit Policy
As a courtesy, EYECONIC provides appointment reminders to our guests by e-mail and/or phone via text message. Please be courteous and contact us a minimum of 36hrs before your appointment, if you are unable to attend or would like to reschedule your appointment.
Any appointments canceled AFTER the minimum required time will be considered a LATE-CANCELLATION.
A NO-SHOW is either not showing up to the appointment or contacting AFTER the appointment start time.
In the event that we do not receive a notice in a timely manner for cancellations or rescheduling, there will be a fee added to your account and any future requests for appointments will be denied until balance is paid in full.
We require a NON-REFUNDABLE deposit for all new guests, full lash extension appointments and any appointment over $100. Deposits are due at the time of booking.
Deposits are NON-REFUNDABLE, they are applied to the total of your services at the time of appointment. In the case that you need to cancel or reschedule before 36 hours prior to your appointment, the deposit may be transferred to another appointment. If you cancel or rescheduled but do not meet the rescheduling or canceling time frame, your deposit will be lost and will NOT be refunded.
Your appointment may be denied and canceled from failure to submitting a deposit.
To cancel or reschedule your appointment, please do so through the booking app.
For Last Minute cancellations or rescheduling please reach out to us directly. You may TEXT, CALL or leave a VOICEMAIL at (562) 451 7499.
Arriving late to your appointment
Every appointment is set aside specifically for each person. Running late may affect the end results of your service, due to your service being cut short because of our commitments to other scheduled appointments. Fees and total cost of appointments will remain as per schedule.
In the event that you are running late to your appointment, we ask that you please let us know as soon as possible.
In the case that we don’t hear from you promptly, we have the right to cancel or reschedule your appointment, and apply the adequate applicable fees.
We allow a 10 minute grace period, before having to cancel your appointment and considering it a NO-SHOW or a LATE CANCELLATION.
Please call or message us as soon as possible to see how we can best accommodate you.
NO SHOW appointments are subject to the full cost of the scheduled service, failure to pay balance will result in guests being denied from future appointments.
*Late cancellation policies do not apply to any COVID related cancellations; however you may not book an appointment until after 2 weeks of canceled appointment.
Additional Guest Policy
EYECONIC is intended for the purpose of creating a calm and de-stressing environment. We want to ensure that we maintain a safe environment for everyone, we ask that you please don’t bring additional guests to your appointment.
Refund Policy
We strive to perform each and every one of our services according to our professional high standards and strive for guests to be 100% satisfied with our services every time.
We have a NO-REFUND policy at EYECONIC for any services received. In the event that you have any concerns, please address them to your service professional.
Products may be refunded, in their original, unopened state.
Photo Policy
We are able to market and show real results with the use of our photos of guests. All of our photos on all our EYECONIC affiliated platforms, including but not limited to social media platforms and websites, are posted with the permission from our guests. By filling in the consent form and agreeing to get a picture taken, I (our guest) agree to give EYECONIC permission to take and show before and after photos to other clients and be posted on EYECONIC’s marketing platforms.
- By booking an appointment you agree to have read and agreed to policies, including deposit, booking and cancelation policies. Failure to comply to any policies may result in denial of any future appointments. -
EYECONIC, its team and representatives Reserve the Right to Refuse Service
to anyone who fails to abide by our Salon Policies.